Acceptance of terms
By using the website or submitting a service request, you confirm that you have read, understood, and accepted these terms. If you disagree with any part, please do not use the website or its services.
Scope of services
We provide transaction clearing, follow-up, and administrative assistance under the requirements of relevant authorities. Procedures, timeframes, and fees vary, and listing a service does not guarantee government approval.
Customer responsibilities
Customers must provide accurate, complete information and valid documents promptly, and are responsible for delays, rejection, or added costs caused by inaccurate information or incomplete documents.
Fees and payment
Service fees and expected government charges are explained before work begins where possible. Government fees may change without notice from us, and work begins after quotation approval and receipt of the agreed payment.
Cancellation and refunds
Cancellation may be requested before work begins. Afterwards, any refund depends on completed work and paid expenses. Fees paid to authorities or third parties are non-refundable.
Timeframes and outcomes
Timeframes are estimates and depend on complete documents and relevant authority systems and approvals. We exercise reasonable professional care but cannot guarantee an outcome controlled by an authority or independent party.
Intellectual property
Website text, designs, logos, and images belong to us or are licensed. They may not be copied, republished, or commercially exploited without prior written consent.
Acceptable use
You may not use the website unlawfully, attempt unauthorised access, upload harmful files, impersonate others, submit misleading data, disrupt the website, or misuse its forms.
Limitation of liability
To the extent permitted by law, we are not liable for indirect losses, authority decisions, third-party outages, or force majeure. Proven direct liability will not exceed the service fees paid for the relevant transaction.
Privacy
Personal data is handled under the website Privacy Policy, which forms part of these terms.
Governing law and changes
These terms are governed by the applicable laws of the United Arab Emirates. We may update them when services or legal requirements change, effective from the displayed revision date.
Need clarification?
Our team will be happy to answer questions about these terms.